1. My music teacher showed me this today because we are doing protest songs in music and this is a great example I hope that something good comes from doing my protest song
2. Hi, I flew to NASHVILLE from SYDNEY this month, UNITED AIRLINES ARE SHIT. FUCKING RUDE ASSHOLES. TRASHED A GEAR. LOST MY GUITAR THE SECOND IT LANDED IN THE STATES. ALL I CAN SAY, GET FUCKED YOU HAVE LOST A CUSTOMER.
3. Are you a musician of 40 years? I know what I'm talking about. Plagiarism is quite common these days, there are only so many notes and unfortunately country music sometimes tends to rehash songs a wee bit too obviously. Many famous writers ripoff structures and use variations but try to do so with a hint of originality.
4. united... this is an American airline.
5. great! beware aeroflot!
6. United couldnt organize a puppet show! My plane to Vegas didnt arrive. Was put on a later flight that missed its connection in Chicago. Flew to Indianapolis, back to Chicago, slept on the floor after a "free motel" coupon turned out to be bogus. Got an 8:30am flight to Vegas. Landed at noon to find my car rental had been cancelled due to "no show". Rented one at triple the original price. Will NEVER fly with United airlines again. WESTJET got us home without incident.
7. I just got back from Seattle on United. I thought and you thought that Continental was poorly operated. Wait until you see the "new United". I did not think anyone could do what they have done to air travel. SNAFU.
8. People/companies don't realize how personal a thing a musical instrument is to a musician, especially if it's their livelihood....nevermind an airline that treats everything this way. People think "it's just a piece of wood, what's the big deal?", like it's a table or barstool.That, and you're foolish if you spend considerable money on something like a guitar.Props to this guy for outing their selfish inconsiderate attitudes.It gets me when people only feel guilt when they're backed in a corner.
9. Love this song, very creative!
10. indeed
11. cool
12. If they charge " $25 extra for another luggage", how much do they pay for clicking 1171 dislikes ? ;-)
13. I love it!
14. cool
15. Brilliant, josh and rob from england :)
16. they deserve it mate,hope they got the lesson,very brite idea dave
17. Good work Dave .....from Australia 
18. Un, read my comment. I don't work for them. I just dislike bad music.
19. So what job do you have with United Airlines? :)
20. The united airlines make you pay $25 extra for another luggage even if you're a elite member
21. I will always fly with United Airlines now, seeing as how they broke a guitar of a bad, country musician. Thank you, United!
22. The sad thing is United Airlines management and the real Ms. Irlweg responded to Dave with their own YouTube videos. They both are just swearing and cursing. Ms irlweg is even stomping on a guitar in an angry rant at Dave. That is not being truly sorry for how they treated Dave. You think they would want to respond with a heart felt apology but they don't.
23. julikemYou are wrong!
24. Heard his radio interview earlier today... Googled ... Good job, good cause... Long way to go...
25. We've lowered the bar too much in customer service in our society today.

United Breaks Guitars

4.62 min. | 4.9219084 user rating | 11991672 views

You saw the video now GET THE BOOK: http://www.UnitedBreaksGuitarsBook.com. Looking for a unique speaker for your next event: http://www.UnitedBreaksGuitars.com for case studies and highlights of Dave's speaking tour. Have your own Customer Service Gripe? Visit Dave's new complaint resolution site at http://www.gripevine.com to plant your Gripe & get results. There is now a video response: http://www.youtube.com/watch?v=T_X-Qoh__mw Full Story: http://www.davecarrollmusic.com/story/united-breaks-guitars - In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged. They didnt deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss. So I promised the last person to finally say no to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world. United: Song 1 is the first of those songs. United: Song 2 has been written and video production is underway. United: Song 3 is coming. I promise. Follow me at http://twitter.com/DaveCarroll . Video Produced by Curve Productions of Halifax, http://www.curveproductionsinc.com.
Tags: united airlines broken guitar sons of maxwell dave carroll UA baggage claim lost luggage consumer complaints damage claim taylor guitar united breaks guitars